How to View Your eSIM Orders and QR Codes
Lost your eSIM QR code email? Here's how to find your orders, re-access your installation QR code, and manage your active plans — all from your Voyevia account.
After you purchase an eSIM plan, your QR code and order details are stored in your Voyevia account. You can access them any time from any device — useful if you deleted the confirmation email or want to install the eSIM on a new phone before a trip.
The My eSIMs page
Sign in to your Voyevia account and go to My eSIMs. This page lists all your orders, showing the destination, plan details, and current status of each eSIM. From here you can:
- View all your eSIM orders in one place
- See the status of each plan (e.g. active, used, expired)
- Access the QR code for any order that hasn't yet been installed
- Download installation instructions for your device
Finding your QR code
Sign in to Voyevia
Go to voyevia.com and sign in using the email address you used at checkout.
Go to My eSIMs
Navigate to My eSIMs from the top menu or your account settings.
Find your order
Locate the eSIM plan you want to install. Each order shows the destination, data allowance, and validity period.
View the QR code
Tap or click the order to expand it and access the QR code. Scan this with your phone's eSIM settings to install.
Important: QR codes are single-use
Each QR code can only be scanned once. Once you've installed an eSIM on your phone, do not delete it — the QR code cannot be reused. If you accidentally deleted an installed eSIM, contact support@voyevia.com.
Order history
My eSIMs also shows your full order history, including past and expired plans. This is useful for checking what plans you've used, confirming previous purchases, and tracking your Travel Credit earnings.
If an order isn't showing in My eSIMs, check that you're signed in with the same email address used at checkout — orders placed as a guest appear there automatically when you sign in with that email. Contact support@voyevia.com with your order reference if you still can't find it.
Frequently asked questions
Yes — sign in to Voyevia with the email address you used at checkout and go to My eSIMs. Your QR code is shown there, including for orders placed as a guest.
As long as the QR code hasn't been used yet, yes — simply scan it on the new phone. Once installed on one device, an eSIM cannot be moved to a different device.
Check you're signed in with the same email used at checkout — guest orders appear automatically when you sign in with that email. Contact support@voyevia.com if you still can't find it.
You can access the QR code for any order that hasn't been installed yet from My eSIMs. We recommend installing your eSIM before you travel — the plan details show its validity period and how it starts.
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